“Put in extra efforts during next two-three months so
that no tangible complaint is received”
Consumers who fall within the Delhi Jal Board's service area and
are in the billing net should get water for least an hour-and-a-half every day,
Chief Minister Sheila Dikshit instructed the water utility on Wednesday. Ms.
Dikshit, who is also the Chairperson of the Board, chaired a meeting of the DJB
officials, issuing terse instructions to improve the service and focus on
equitable distribution of water.
The meeting comes in the wake of a surge in complaints about the
quantity and the quality of water from across the city.
“The Chief Minister asked the Jal Board officials, particularly
the chief engineers to concentrate on ensuring equitable supply of drinking
water across Delhi. They were also instructed to ensure supply of drinking
water for a period of one and half hour in all localities coming under the
network of the DJB piped water supply,” said an official of the Delhi
Government.
In an attempt to placate consumers who have been protesting
against the reduction in supply and complaining against the quality of water,
the Chief Minister has asked for daily monitoring of the samples, putting out
the results in the public domain and ensuring that tankers are available for
areas with no supply.
“Ms. Dikshit said supply of water is crucial, keeping in view the
extreme summer season. No one should be deprived of drinking water. She
stressed the need for immediate complaint redress and directed that all complaint
offices must be manned by senior-most officers round the clock,” the official
said.
Taking note of the complaints about the non-availability of
tankers and the problems faced by consumers who have to purchase more expensive
water from private tankers in the absence of water from the DJB, Ms. Dikshit
has asked the Jal Board officials to speed up on the installation of GPS
facility on tankers.
She also asked the officials to supervise tanker system to ensure
that tankers are available on specified routes and on specific time. “She said
there should be zero tolerance on diversion of tankers. Any violation of
scheduled timeframe of deployment of tankers should not be tolerated and the
employees responsible for the digressions should be straightway dismissed. Ms.
Dikshit said consumers who have not been getting water supply have every right
to call for the tanker and the DJB is morally bound to ensure supply through
tankers immediately,” the official said.
The Chief Minister, who has been at the receiving end of
consumer's indignation over poor water supply and quality, has also asked the
DJB officials to put in “extra efforts during next two-three months” so that
“no tangible complaint” is received.
The Jal Board has been asked to come out with the test results of
water quality everyday. “She felt it is the need of the hour to disseminate
figures related to samples tested in the labs to establish the quality of
drinking water and that it is fit for drinking,” the official said. The DJB
must work to set up a benchmark to prove its competence of providing drinking
water to all citizens in the city, the Chief Minister said.
The Jal Board has been asked to ensure the complete operation of
water treatment plants and recycling plants for the maximum generation of water.
Officials have been asked to crack the whip against illegal tapping and to
disconnect illegal connections. “The CM asked the officials to take action
against illegal tapping and take the help of police wherever necessary. They
have been asked to keep the local MLAs and Councillors informed. Chief
engineers have also been asked to inspect underground reservoirs and tanker
filling stations on a daily basis,” the official said.
The Chief Minister has also instructed to streamline the revenue
management system and sort out discrepancies in bills being issued.
The power distribution companies have been asked to provide power
through alternative sources to all WTPs if needed.
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